At First Love, we strive to provide you with the best shopping experience possible. We understand that sometimes, situations arise where you may need to cancel an order or return a product. This Return and Cancellation Policy outlines the guidelines for cancelling an order and returning products. Please read it carefully to understand our procedures.
- 1. Order Cancellation: You can cancel your order within 24 hours of placing it. To cancel, please contact our Customer Support team through the provided contact information on our website. We will process the cancellation and initiate a refund as per our Refund Policy.
- 2. Return Eligibility: We accept returns and there is a stipulated period within which you have to process your request from the date of delivery. To be eligible for a return, the item must be unworn, unwashed, and in its original condition, with all tags and packaging intact. Please note that certain items, such as undergarments and accessories, are non-returnable for hygiene reasons.
- 3. Return Process: To initiate a return, please contact our Customer Support team. We will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please ensure the item is securely packaged to prevent damage during transit.
- 4. Return Shipping: The cost of return shipping is the responsibility of the customer unless the product is faulty or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.
- 5. Refund Process: Upon receiving and inspecting the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that the time taken for the refund to reflect in your account may vary based on your payment provider.
- 6. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of receiving the order. We will arrange for a replacement or provide a full refund, including the return shipping cost.
- 7. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the unwanted item and place a new order for the desired item.
- 8. Policy Changes: First Love reserves the right to modify or update this Return and Cancellation Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or need further assistance regarding returns or cancellations, please contact our Customer Support team.